Frequently Asked Questions


How to exchange e-currencies using PayExchanger service?

PayExchanger interface offers convenience and ease of use. In the left currencies column you can see the list of currencies that you can Sell or Exchange From. In the right currencies column you can see the list of currencies you Buy or Exchange To. To the very right you will find the conversion rate, our commission and reserve.
Select a currency you wish to sell or exchange from the left column, enter the desired amount you want to receive in the box nearby and in the right column select a currency you wish to buy or receive. Then click on the "Exchange" button to proceed.

Can I sell my PayPal, Skrill or Neteller e-currency?

PayExchanger service does not buy any refundable or reversable currencies from users (e.g. PayPal, Neteller,bSkrill, etc.) But if you want to send us payment from a company or from a source where payment can not be refunded, we can discuss options. Contact us.

How long does it take to exchange e-currencies?

Most of the exchange operations are processed automatically and thus completed instantly. However some exchanges may require manual processing. We usually complete them within a short period of time. Please note that PayPal payments are processed manually and take 6 to 24 hours normally and sometime due to rush of orders or low reserve it can take up to 72 hours but in this case you will be able to request full refund of your money if you can not wait.

I specified incorrect receiver account for the exchange operation. What should I do?

You need to contact us asap, in most of the cases the transaction can not be reversed, but sometimes it is possible to cancel operation or correct the recipient details. Please always be very careful entering any financial information.

How does PayPal Payments work?

We send PayPal Payments using send money option, so PayPal will charge you fee when you receive money. For example if we send you $1000, you will receive it and PayPal will charge fee from your account that can be 2 to 5%. In some cases if you request we can look into possibility of FNF (Friend and Family) option in Paypal and it will cost you 2% extra fee and you will get full amount. If amount is big sometime we can devide into 2 or 3 parts, for example if amount is $1000 than we can send $500 plus $500 from same or different accounts.

Do you accept any of the currencies that are not listed on PayExchanger website?

You can find the list of supported e-currencies online on our PayExchanger website, it is updated every time we add new currency. However feel free to contact us and ask if we can assist you with desired exchange direction.